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A diverted flight, a broken promise Source: CNN - Travel - Indexed: 471 day(s) 0 hour(s) 29 minute(s) agoSaundra Shepherd's flight to Philadelphia is diverted to Baltimore because of a storm. A Southwest Airlines employee assures her that the airline will pay for her train ticket to Philadelphia, but when she calls the carrier, it refuses to cover her costs. Is she stuck with the bill?
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